Warranty Policy

At Marlowe J., every watch is thoughtfully designed and created to be worn and loved every day. We stand behind the quality of our watches and offer a limited warranty against manufacturing defects.

Warranty Coverage

Marlowe J. watches are covered by a 12-month limited warranty from the date of purchase.

This warranty covers manufacturing defects in materials and workmanship under normal use, including:

  • Faults with the watch movement
  • Manufacturing defects affecting the case
  • Defects with the dial, hands, or markers
  • Faulty clasps or crown mechanisms caused by manufacturing issues

If a valid warranty claim is approved, we will repair or replace the watch, subject to availability.

What Is Not Covered

This warranty does not cover damage caused by normal wear and tear, accidental damage, misuse, or improper care.

The warranty does not cover:

  • Scratches, dents, marks, or general wear to the case, glass, strap, bracelet, or clasp
  • Damage caused by dropping, impact, or accidents
  • Water damage, unless the watch is specifically marked as water-resistant and has been used within the stated water resistance guidelines
  • Battery replacement
  • Strap or bracelet wear, discolouration, stretching, or damage
  • Damage caused by exposure to perfumes, cosmetics, chemicals, cleaning products, or extreme temperatures
  • Repairs or alterations carried out by anyone other than Marlowe J. or an approved repair partner
  • Lost, stolen, or misplaced items

Water Resistance

If your Marlowe J. watch is water-resistant, this means it can withstand limited exposure to water depending on the stated water resistance rating.

Water resistance does not mean the watch is fully waterproof. We recommend avoiding showering, swimming, bathing, or prolonged water exposure unless the product description specifically states that the watch is suitable for these activities.

Water resistance can also be affected over time by wear, impact, temperature changes, or damage to the crown or seals.

How to Make a Warranty Claim

To submit a warranty claim, please contact us at: contact@marlowej.com

Please include:

  • Your full name
  • Order number or proof of purchase
  • A clear description of the issue
  • Photos or videos showing the fault

Once we receive your claim, our team will review the information provided and confirm the next steps.

Warranty Approval

If the issue is covered under warranty, we will arrange a repair or replacement where possible.

If the exact model is no longer available, we may offer a replacement of equal or similar value.

If the issue is not covered under warranty, we may still be able to offer a repair or replacement service for an additional cost.

Shipping Costs

Customers are responsible for the cost of sending the watch to us for inspection, unless otherwise agreed.

If the warranty claim is approved, Marlowe J. will cover the cost of returning the repaired or replacement item.

Your Statutory Rights

This warranty is offered in addition to any consumer rights you may have under applicable law. It does not replace or limit your statutory rights.

Contact Us

For warranty support, please contact: contact@marlowej.com

Our team will be happy to help.