Refund policy

We want you to love your order.If something is not quite right, you may return it within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, your item must be:

  • Returned within 30 days of delivery

  • In its original condition, and returned with all original packaging, tags, protective films, manuals, and any included accessories

  • Returned with the watch inactivated, with the plastic stopper still attached to the crown where applicable

Non-Returnable Items

We are unable to accept returns for:

  • Items that have been used, scratched, damaged, or altered

  • Items returned without original packaging or accessories

How to Start a Return

To request a return, please contact us at: contact@marlowej.com

Please include:

  • Your full name

  • Order number

  • Reason for return

  • Photos of the item and packaging, if applicable.

Return Shipping

Once your return is approved, we will provide our UK return facility address and return instructions.

UK returns are free. For international orders, return delivery costs will be applicable unless the item is faulty, damaged, or incorrect.

We recommend keeping proof of postage until your return has been received and processed.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

If you would like a different item, please return your original order for a refund and place a new order.

Incorrect Shipping Addresses

Unfortunately, we are unable to refund orders that cannot be recovered due to an incorrect shipping address being entered at checkout. This includes missing or incorrect apartment, unit, or suite numbers, incorrect postal codes, or incorrect street names.

If we are able to recover the parcel, or if it is returned to us, we will be happy to arrange a reshipment or refund.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery at: contact@marlowej.com

Please include your order number and clear photos or videos of the issue so we can resolve this as quickly as possible.

Contact Us

For return requests or support, please contact: contact@marlowej.com